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                        Specific Needs

                        Information to assist you

                        Qantas aims to be the airline of choice for customers with specific needs, by providing a travel experience that is comfortable and hassle free, whilst ensuring the safety of passengers and Qantas staff.

                        Qantas offers various types of assistance for passengers with reduced mobility and other specific needs. Information about this assistance can be found under the links on this page. You may book any specific assistance listed here through your travel agent, or by telephoning Qantas on 13 13 13 within Australia or contacting your local office.

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                        Booking Assistance

                        Request Specific Assistance

                        Let us know how we can help.

                        Safety Restrictions

                        Safety Restrictions

                        Limitations affecting passengers with reduced mobility.

                        Meet and Assist

                        Meet and Assist

                        Help on arrival and transfer.

                        Assistance with boarding and disembarking

                        Boarding, Disembarkation and Transfers

                        Information on how to make boarding and disembarkation and transfer easier.

                        Deaf or Hearing Impaired

                        Assistance On Board

                        Information to assist to in making your travel more comfortable.

                        Fitness to Fly

                        Fitness to Fly

                        Our policies for travelling with medical conditions.

                        Medical Equipment

                        Flying with Medical Aids and Medicines

                        Our policies on travelling with medical devices and medications.

                        Oxygen

                        Travelling with Oxygen

                        Our policies on use of oxygen in flight.

                        Travelling with a Escort or Carer

                        Travelling with a Carer

                        Our policies for travelling with an escort or carer.

                        Service Dogs

                        Service Dogs

                        What you need to do to travel with your service dog

                        Blind or vision impaired

                        Blind or Vision Impaired Passengers

                        Information on assistance available for passengers who are blind or vision impaired.

                        Deaf or hearing impaired

                        Deaf or Hearing Impaired Passengers

                        Information on assistance available for passengers who are deaf or hearing impaired.

                        Mobility Assistance

                        Mobility Assistance

                        Information for passengers with reduced mobility.

                        Onboard Toilets

                        Availability of On-Board Toilets

                        Information about toilets on board

                        To and from onboard toilets

                        Accessing On-Board Toilets

                        Available assistance for passengers with reduced mobility

                        Compensation for mobility equipment

                        Compensation for Damaged Mobility Aids

                        Our policies on liability for damage or delay.

                        If you have a complaint

                        If you have a Complaint

                        Who you can contact to make a complaint.

                        Helpline for specific needs

                        Specific Needs Helpline

                        Who to contact for extra assistance

                        Disability Access Facilitation Plan

                        Disability Access Facilitation Plan

                        Information on our Disability Access Facilitation Plan

                        Travel to and from the USA

                        Travel to and from the USA

                        Information on the United States Department of Transportation's (US DOT) Final Ruling on Non-Discrimination on the Basis of Disability in Air Travel for Qantas flights operating to and from the United States of America.

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                                              广西快乐十分走势

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